Dear Guests,

In line with the additional precautions to combat the coronavirus all flights are cancelled between 1st of May 2020 and 15th of May 2020 according to SHY-Passenger Regulations.

In line with the SHY-Passenger Regulations due to the Coronavirus (COVID-19) published as of 25th of March 2020 , all cancelled flights ticket operations will be done according to the process down below.

Open Ticket:

You can convert your ticket to open ticket via flypgs.com and Pegasus mobile app

- No penalty will be applied when you convert to open ticket.
- You can use your open ticket within a year on any route.
- If you don’t use you’re open ticket, you can get a full refund two months after the reciprocal flight restrictions have been lifted.

Reissue/Change:

All cancelled flights can be changed without paying any penalty or difference via flypgs.com and Pegasus mobile app.

- Tickets that are booked on 26th March 2020 and before can re-book their tickets for flights until 27 March 2021 without paying any penalty or difference.
- If you book after 26th of March and your flights is cancelled, you still change your ticket without penalty and just pay the difference between the new flight.

- No difference fee will be applied if your existing ticket and new ticket are in the same price range.

Refund:

All cancelled flights can only be refunded via our free call centre number 0 (850) 250 67 02

- As the SHY-Passenger Regulations of published on 25th March 2020 due to the Coronavirus (COVID-19), If you’re not able to use a ticket that you have converted to an open ticket, you can obtain your refund two months after reciprocal flight restrictions have been lifted.

Best Regards,

Pegasus Airlines