Pegasus Airlines has announced the precautions it is taking against the new coronavirus (COVID-19) that has affected people all around the world. Among the measures taken are the introduction of enhanced and more frequent cleaning and disinfection of all aircraft in the fleet in line with international standards and the instructions of aircraft manufacturers, together with the regular replacement of headrest covers. All Pegasus teams have been given in-depth information about the measures to be taken and procedures to be implemented, and the entire process is being managed with great care, professionalism, and authority.

Public Health Passenger Information Forms are distributed by Pegasus cabin crew to all guests arriving on international flights and they are asked to complete the forms. The completed forms are forwarded to the relevant departments after disembarkation from the plane. This practice has been implemented under the direction of the Turkish Ministry of Health so that guests who have taken these flights are easy to reach in the event of any issue. All flights are also equipped with protective masks for Pegasus cabin crews and guests.

“We are very aware of the responsibility involved in transporting thousands of guests every day”

Stating that the steps to be taken by Pegasus cabin crew in the event that a guest displays symptoms of illness during boarding procedures or while flying have been clearly defined, Pegasus Airlines CEO Mehmet T. Nane said “This process is being handled by the Ministry of Health with great rigour and sensitivity. We are very aware of the responsibility involved in transporting thousands of guests every day and perform all of our duties with great diligence.”

Emphasizing that their priority is always to deliver their guests safely to their destination, Mehmet T. Nane stated “As a company, we have taken precautions against the new coronavirus that has affected so many people in the past few months. These measures, including increasing the frequency of the disinfection of all aircraft in our fleet according to international standards, providing training to all of our teams on the issue and regularly changing headrest covers, were taken in order to allay the fears of our guests during their journeys and to prevent the potential spread of the virus.”

Cancelled Flights

Stating that they had cancelled flights to and from Iran, Italy and Iraq, Mehmet T. Nane said “It is very important to us not to leave our guests in a difficult position. Our guests can change any international or North Cyprus flight purchased before 7 March 2020 for a flight scheduled until 31 May 2020 for any other flight until 29 October 2020 without paying a change fee, or they can convert it to an open ticket free of charge.” He continued by adding “In addition to flight-related precautions, we have implemented a series of additional measures at our headquarters. Our offices are disinfected, and our health and safety department provides our personnel with regular information and updates. We have arranged seminars to increase awareness and disseminate information about protection methods. These seminars are provided by experts in infectious diseases and microbiology, and are uploaded to the intranet system, where they are permanently available to company employees. It is our greatest wish that this novel coronavirus can be brought under global control as soon as possible, and that this source of great anxiety ends. I would like to take this opportunity to wish all of our guests safe, healthy and pleasant flights.”