Ticket change/cancellation rules for guests due to Coronavirus (COVID-19)

Ticket change/cancellation rules for guests whose flights have not been cancelled

Passenger rights for ticket changes/cancellations due to the Coronavirus (Covid-19)	Date of ticket purchase	Flight dates	Can I convert my flight to an open ticket without penalty?	Can I change my ticket without penalty?	Can I cancel my flight without penalty?	Deadline for request to make changes:
Iran	On and prior to 23 February 2020	23 February 2020 - 30 April 2020	Yes	Yes, to a flight that departs up to 30 April 2020 or to a flight that departs up to 29 October 2020 and in the case of a price difference, only paying the difference in fare between the old ticket and the new ticket.	Yes	All ticket changes must be requested by 30 April 2020
Italy	On and prior to 26 February 2020	26 February 2020 - 30 April 2020	Yes	Yes, to a flight that departs up to 30 April 2020 or to a flight that departs up to 29 October 2020 and in the case of a price difference, only paying the difference in fare between the old ticket and the new ticket.	Yes	All ticket changes must be requested by 30 April 2020
Iraq	Prior to and including 26 February 2020	26 February 2020 – 30 April 2020	Yes	Yes, to a flight that departs up to 30 April 2020 or to a flight that departs up to 29 October 2020 and in the case of a price difference, only paying the difference in fare between the old ticket and the new ticket.	Yes	All ticket changes must be requested by 30 April 2020
Saudi Arabia	Prior to and including 27 February 2020	27 February 2020 - 30 April 2020	Yes	Yes, to a flight that departs up to 30 April 2020 or to a flight that departs up to 29 October 2020 and in the case of a price difference, only paying the difference in fare between the old ticket and the new ticket.	Yes	All ticket changes must be requested by 31 March 2020
All other countries (All international and North Cyprus routes except Iran, Italy, Iraq and Saudi Arabia)	On and prior to 7 March 2020	7 March 2020 - 31 May 2020	Yes	Yes, to a flight that departs up to 29 October 2020 and in the case of a price difference, only paying the difference in fare between the old and new ticket.	No	All ticket changes must be requested by 30 April 2020

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