Write To Us List
If you have a previous request, you can query it here.
Query RequestApplication
How and where can I follow the status of my missing baggage?
You may check the status of your delayed or damaged baggage by entering your baggage tracking number (file reference) in the field on the click. You may also call our call center number 0850 250 0 224 for your delayed and damaged baggage. Domestic calls from Turkiye are free. International calls are charged according the country's operator tariff.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.My baggage is delayed. What should I do?
If your baggage does not appear on the baggage carousel after your flight, please contact the lost property office at the airport with your baggage receipt and boarding pass.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.My luggage was delayed but no report was filed at the airport, what can I do?
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.