Write To Us List
If you have a previous request, you can query it here.
Query RequestDelay
How can I find out whether my flight has been delayed or cancelled?
You can obtain information about your flight from the airport screens and announcements, from staff working at the airport and from emails and SMS messages sent to you by us.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.What services am I entitled to when my flight is delayed?
You can find detailed information about flight cancellations and delays on our website in the Passenger Rights section.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Where can I get departure and arrival information about my flight?
If your flight is cancelled or delayed, we will try to contact you by SMS or telephone using the contact details you gave when buying your ticket or send email notification. You can also get information by contacting our Call Centre on 0850 250 67 02.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.