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If you have a previous request, you can query it here.
Query RequestExcess baggage
Can I pay for extra baggage on top of my checked baggage allowance?
If your checked baggage for the cargo hold is over the weight allowed by the flight package, you can pay for extra baggage up to 2 hours before your flight and costs are explained in the General Rules section of flypgs.com. In this way, you can pay less for your extra baggage than if you pay at the airport. You can pay for extra baggage when you buy your ticket or later on at flypgs.com. You need to go to 'Travel Services > Flight Services > Additional Baggage' and enter your reservation number (PNR) and surname. If the weight of the checked baggage you are carrying for your flight exceeds the total baggage allowance, you can pay for the extra kilogrammes at the airport.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.What is the baggage allowance for my infant under the age of 2?
Infants aged under 2 who are travelling with us have a free baggage allowance of 10 kg. Extra baggage allowances cannot be purchased for infant passengers.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.What should I do if my baggage weighs more than the permitted baggage allowance when I check-in at the desk?
On both our domestic and international flights, free baggage allowances vary according to the flight package included in the ticket. An additional fee is charged for every kilogramme of baggage over the allowed limit. Passengers can also pay for excess baggage, at discounted rates, before the flight from all our sales channels. You can find details of our excess baggage charges in the General Rules section of our website.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Who do I pay the excess baggage fee to when I am at the desk? How much are excess baggage fees?
Depending on the airport facilities, you can pay either at the desk or at a sales office. For detailed information about baggage charges, please go to Useful Information>General Rules> General Baggage and Portable Items>Free and Excess Baggage Information.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.Why is it preferable to pay for extra baggage before the flight?
If you pay for your extra baggage before your flight by going to Travel Services > Flight Services > Additional Baggage on our website, you will pay lower excess baggage fees than those charged at the airport. Pegasus passengers are encouraged to purchase extra baggage allowance in advance, as this reduces crowding at the airport and allows the flight to leave on time.
If your problem was not resolved, would you like to write to us?
Yes We are glad your problem has been resolved.