For users who want to request a refund:

For details, we recommend checking your ticket rules.

For users who completed the refund process and are waiting for their refund:

Refund Timeframes

If you bought your ticket through an authorized agency, please contact the agency directly for details.

If you notice your baggage is damaged after collecting it, please follow these steps:

If your baggage is delayed upon arrival, please follow these steps:

Some special items may be transported in the cabin or in the aircraft hold according to specific rules.

For more information, visit the Special Equipment Transport Rules & Fees page.

Pegasus offers ticket discounts, extra BolPoints, and seasonal promotions throughout the year.

Some promotions may include partner campaigns or be exclusive to domestic/international flights.

To stay informed:

To see personalized offers, visit our Campaigns page and become a BolBol member to get early access.

In accordance with the Personal Data Protection Law No. 6698 and other applicable legislation, you may submit your personal data requests using one of the following methods:

To process your request, include the following information:

Attach any supporting documents relevant to your request.

Requests that are unfounded or submitted with bad intentions will not be processed.

Pegasus does not charge a fee for valid requests, but may request compensation if processing incurs excessive cost.

Only data subjects may submit personal data requests unless a valid power of attorney or verification process is completed.

Your Pegasus flights booked under the same reservation (PNR) are considered connecting flights and are processed accordingly.

Before your trip, make sure to review your ticket details and reservation information.

For detailed information on connecting flight rules, visit the What to Do on Connecting Flights page.

Pegasus Airlines carefully manages its operations to ensure flights are on time. However, delays may occur due to circumstances beyond our control such as weather conditions, operational reasons, or decisions by aviation authorities.

If you bought your ticket through an authorized agency, please contact them directly for more information.

For more details, check the Passenger Rights page.

Flight cancellations may occur due to circumstances beyond our control, such as weather conditions, operational reasons, or decisions made by aviation authorities.

If you purchased your ticket through an authorized travel agency, please contact the agency directly for more information.

For more details, check the Passenger Rights page.

Schedule and time changes may occur due to uncontrollable factors such as weather conditions, operational reasons, or aviation authority decisions.

If your flight time has changed, we recommend checking your updated information prior to travel to avoid any inconvenience.

If your ticket was purchased via an authorized agency, please reach out to them directly for more information.

For more details, visit the Passenger Rights page.

It is important to complete your check-in accurately and on time before your flight.

For more information or to check-in, visit our Check-in page.

To ensure flight safety and security, Pegasus reserves the right to deny boarding under certain circumstances. Passengers are expected to follow rules to avoid such situations.

If you believe you were unfairly denied boarding, please contact us for review.

Pegasus Airlines offers various airport services to its passengers.

You can safely purchase Pegasus flight tickets through:

For flight info, changes, cancellations, or special service requests, contact us through:

We’re here to help at every step with fast and easy solutions.

Hotel bookings, car rentals, and travel insurance are provided via our partners on flypgs.com and the Pegasus mobile app.

Please contact the relevant service provider for more details and assistance.

Pegasus Airlines offers various services to ensure a comfortable and safe flight experience:

Passengers with special needs can find more info here.

We launched in 2005 with the motto “Everyone has the right to fly”. Through our low-cost business model, we offer guests a customizable travel experience. We are proud to make air travel accessible for more people every year and build a sustainable future.

You can find details on our work in the context of Environmental, Social, and Governance (ESG) via the Sustainability page or explore our Sustainability Reports through the Investor Relations page.