Frequently Asked Questions

MasterPass is an online payment solution provided by MasterCard which allows all devices connected to the internet to make payments without having to enter your card details.

There are two ways to become a MasterPass member:

·        Via the MasterPass Turkey website (www.masterpassturkiye.com)

·        Registration through making a payment at a location where MasterPass is accepted

Your MasterPass user name is the mobile phone number you provide when registering. After registration through payment, your MasterPass password will be sent to the mobile phone number you provide when registering.

MasterPass is a global digital payment solution provided by MasterCard. The information you upload to MasterPass is verified via the mobile number registered with your bank, and you can add or change information after SMS verification. You can shop securely with MasterCard's MasterPass application.

Log into your account via the MasterPass Turkey website to add a card to MasterPass. You can also add a card when you shop at a store where MasterPass is accepted. After entering your card details, you will receive an SMS from the bank which issued your card to your registered mobile number. Enter the code provided in the SMS to complete your transaction securely.

You can add MasterCard, Visa, and American Express credit cards issued by the following:

·        Akbank

·        Aktifbank

·        Albaraka Türk

·        ING Bank       

·        Denizbank

·        Finansbank

·        Garanti Bankası

·        Halk Bankası

·        HSBC

·        Odeabank

·        Türkiye İs Bankası

·        Vakıfbank

·        Yapı Kredi

·        Ziraat Bankası

Log into your account via the MasterPass website to manage your saved cards. In addition, you can also add or remove cards when shopping at locations where MasterPass is accepted and there is a user profile screen available.

MasterPass is free to use for users.

In order to shop securely with MasterPass at locations which accept it as a payment method, you will have to verify your identity with a single user code that will be sent to the mobile number registered with your card issuer. Then you will be able to use any of the cards on your account to pay for your shopping securely and easily. In addition, you can use the MasterPass Turkey website to add a new card or address.

In payments made with MasterPass, the earning of points/awards will continue within he rules specified by your card issuer. You can use the points/awards on a card saved with MasterPass as long as the location you are shopping at accepts them.

If the location you are shopping at supports instalment payments, then yes.

In order to use your account at a MasterPass member store, enter the verification code sent to you by your card issuer on the store's user profile management screen (if any), or while shopping, on the verification screen which opens on the store's website/mobile app after entering your registered MasterPass mobile phone number. Once you have done this, you will be able to use previously saved payment information at the MasterPass member store where you wish to complete your transaction. After this, you can select your payment details to complete your transaction quickly and securely.

You can use the payment details you have saved to your account at thousands of stores around the world which bare the MasterPass logo. Visit www.masterpassturkiye.com for an up-to-date list of stores.

You can use the payment details saved to your MasterPass account at any store around the world which accepts MasterPass. Visit https://shopnow.masterpass.com for an up-to-date list of stores.

You can use MasterPass on all current web and mobile browsers.

You can use cards saved to your MasterPass account at all stores. In some cases (insufficient limit, card not being open to online shopping, and store authorisation, etc.) a store or card issuer may not approve a transaction. In this case, you need to speak with a store or card issuer customer representative.

In order to reduce the risk of fraud, some stores use a range of security mechanisms provided by MasterPass. Verifying your identity with your MasterPass account password during a transaction is one of the extra security steps MasterPass implements to ensure transaction security. Your password is not shared with the member store. It is kept securely on MasterPass servers.

In order to reduce the risk of fraud, some stores use a range of security mechanisms provided by MasterPass. Verifying your identity with a one time password during a transaction is one of the extra security steps MasterPass implements to ensure transaction security. This verification code is sent via SMS to the mobile number registered with your card issuer, and can only be used by you on one occasion. The MasterPass one time password procedure is details below:

·        If you enter a verification code incorrectly 3 times in a row, the “No one time password entry attempts remaining“ warning will be shown. This warning means you cannot complete your transaction and you will have to start again.

·        A one time password must be used within 3 minutes of it being sent. After 3 minutes the “One time password expired” warning will be shown. This warning means you cannot complete your transaction and you will have to start again.

·        After the store website/mobile app verification screen is shown, within the next 15 minutes you can click "Send password again" to request a one time password. You can request a new OTP up to 3 times for a transaction. On the 4th request, the “One time password limit exceeded. Please try again in 3 minutes.” warning will be shown.

·        Make sure you entered your card details correctly. If you entered your card details correctly, make sure that you receive a SMS from your card issuer containing a one time password.

·        If despite entering your card details correctly, you do not receive an SMS, contact your card issuer and confirm that your mobile number and other personal details are correct.

·        If you are still receiving an error despite entering your verification code correctly, contact us at MasterpassTurkiye@echoccs.com.

·        If you forget your password, you can reset it on the "I forgot my password" page. You can reset your password after verifying your identity by entering the details of any of the cards saved to MasterPass and entering the code sent via SMS to the mobile number registered with your card issuer.

·        If despite entering your card details correctly you do not receive an SMS, contact your card issuer and confirm that your mobile number and other personal details are correct.

·        If you are still receiving an error despite entering your verification code correctly, contact us at MasterpassTurkiye@echoccs.com .

·        IF you cannot remember your card details. please contact us on MasterpassTurkiye@echoccs.com .

If the mobile number you used to register with MasterPass has changed, use your new number to become a MasterPass member. If you want to delete the MasterPass account linked to your old mobile number, contact us at MasterpassTurkiye@echoccs.com .

We would like to hear why you want to close your MasterPass account. Please contact us on MasterpassTurkiye@echoccs.com to delete your account.

MasterPass applies a range of procedures to protect cardholders from various undesirable situations. Account locking is one of these procedures. When your account is locked, for your security your MasterPass account will be closed to shopping, and no transactions using the cards saved to MasterPass will be authorized.

If your MasterPass is blocked, visit the "I forgot my password" page to reset your password and unblock your account.

MasterPass does not store any of your data on your mobile phone. Nevertheless, contact us on MasterpassTurkiye@echoccs.com to temporarily disable your MasterPass account.