Frequently Asked Questions

You can purchase your tickets from the Ticket Sales tab on the left-hand side of the www.flypgs.com homepage, or you can use your mobile/tablet and our iOS or Android apps and a Visa/Mastercard credit card. You can also call our call center on 0090 850 250 67 77  to purchase your ticket.

Tick the "Change Currency Box" to the right of the "Checkout Basket", select the desired currency, and complete your ticket purchase.

Customers who purchased their ticket from flypgs.com or mobile channels can easily access their flight details and make changes on the website by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage of the website. Customers who purchased their tickets from the call centre or an agent need to contact our call centre on 0090 850 250 67 77 in order to make any changes. For rules on changing your ticket, we recommend you read the section entitled "Reservation Changes and Ticket Cancellation" in the general rules section.

Customers who purchased their ticket from flypgs.com can access their flight details on the website by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage and cancel some or all of their flights. For details about cancellation rules, we recommend you read the general rules section.

Passengers who have purchased tickets can also enter their reservation number (PNR) and surname in the "My Flight Services" section under the "My Flight Services" on the flypgs.com home page to select the desired additional services.

If you wish, you can view your tickets by entering your reservation number (PNR) and surname in the Manage My Booking area of the flypgs.com homepage and print out a copy.

It is not possible to change the name on tickets which have been reserved or purchased.

Customers who purchased their ticket from flypgs.com or mobile channels can easily access their flight details and make changes to the contact details entered when purchasing a ticket by entering their reservation number (PNR) and surname in the "My Ticket Transactions" section on the homepage of the website.

If your flight has been cancelled or the scheduled flight time has been changed, you can call our call centre on 0850 250 67 77 for ticket transaction support. Only assistance to do with cancelled flights and changed departure times can be provided on this number.

If your flight is cancelled due to adverse weather, you can book another Pegasus Airlines flight on the same route free of charge as long as you do so within 3 days of the cancelled flight. Your new flight must take place no more than 14 days after the cancelled flight. For any requests made outside of the specified restrictions, the only option available will be a deduction-free ticket refund.

Refunds for cancelled flights, and for Pegasus Airlines flights that connect to or from the cancelled flight on the same day, are refunded in full with no deductions and can be requested up until the expiry date of the ticket. For refunds of flights connecting to the cancelled flight, the passenger must not have taken the flight concerned. Normal fare rules apply to other flights on the same ticket.

You can add a child/infant to your ticket by contacting our call centre on 0090 850 250 67 77.

Passengers can make a ticket they have purchased an open ticket as long as the first flight has not taken place. An open ticket must be used within 1 year of being changed. Only the penalty fees for the relevant class will be applied for this transaction. If there is a price difference between dates, only this will be paid, and no penalty charge will be applied. You can change your ticket to an open ticket by contacting our Call Centre on 0090 850 250 67 77 or via the My Ticket Transactions section of our website.

The applicable class penalty rules will be applied when a passenger changes their ticket to an open ticket.

Open tickets cannot be transferred and the name on the ticket cannot be changed.

Call our call centre on 0090 850 250 67 77 for your flight information.

For transactions relating to free tickets, call our call centre on 0090 850 250 67 77.