Frequently Asked Questions

Pegasus BolBol is a flight program that allows Pegasus Airlines passengers to earn points when they buy flights and additional services such as seat reservation, meals, or extra baggage allowances, as well as from purchases made with Pegasus BolBol Program partners. Members can then use their BolPoints at Pegasus Airlines to purchase flights and extra services. Pegasus BolBol members can join the scheme free of charge and take advantage of any offers or privileges without any extra charges, other than those which earn BolPoints.

Your Pegasus BolBol membership number is your mobile telephone number, and all transactions are made online. There is no actual physical card.

The Pegasus BolBol Credit Card is a joint brand card issued by ING Bank, a Program Business Partner, and applications for this are made via ING Bank. Credit card holders also have full rights to Pegasus BolBol membership and can use the mobile phone number they use for banking for Pegasus transactions as well.

You can add '00' to the front of your existing 4-digit Pegasus Plus passcode to get your 6-digit passcode, or you can create a new 6-digit passcode. To reset your passcode, use the “I Forgot My passcode” option.

In the Pegasus BolBol Program, your membership number is your mobile phone number. You can enter the mobile phone number you have registered with the program into any field that asks for your membership number. If you have forgotten your passcode, you can request a new one by clicking on the "I Forgot My Passcode" option on the Pegasus BolBol sign in page at  flypgs.com or on the Pegasus Mobile Application . You can also request help via our Call centre. Calls to our Call centre will be charged at the calling rate advertised by Pegasus.

Pegasus Bolbol members earn 0.67 BolPoints for every 1 TL spent on tickets purchased from the Pegasus mobile app, flypgs.com and other channels (On average 2 Bolpoints for every 3 TL).

For example, if you purchase a flight ticket worth 1000 TL, you'll earn 670 BolPoints after the flight.

This earning rule also applies to additional services and package purchases.

Pegasus Bolbol members also earn BolPoints for their flying pets. For every 1 TL paid for our little friends, members earn 0.67 BolPoints.

*This rule change covers tickets purchased after 11.09.2024.

There are no time limitations to Pegasus BolBol membership. Your membership does not have an expiry date and will not need to be reactivated.

Pegasus BolBol membership is unique to each member and personal details are secret. To use your BolPoints, you need to log in as a member using the mobile phone number you have registered in the system and your 6-character passcode. You can use your BolPoints to buy tickets for someone else. To protect your personal security, you must not share your passcode with anyone else.

You can update your name, surname, mobile phone number and email details once a year by logging into the Pegasus BolBol members’ area.

If you wish to make changes more than once, you can send your request by filling out the form in the "Contact Us" section of our website.

If you have signed in as a member, you can search for flights using the flight search screen, then you can use the TL-BolPoints conversion button located on the top right corner of the internet page and the bottom right corner of the mobile application to view your BolPoints. Continue the process with the BolPoints total to make payment using your BolPoints at checkout.

At checkout, you'll be offered different payment options depending on the available BolPoints in your account. Even if the BolPoints in your account is not sufficient to cover the total of your basket, you'll still see options which will allow you to use your BolPoints at checkout.

In order to purchase a ticket using BolPoints, you must have at least 2000 BolPoints in your account.

When buying tickets from Pegasus via flypgs.com and our mobile application, you can use your BolPoints to purchase seat selection, extra baggage allowance, add Pegasus Flex (unlimited change) to your ticket, and to make meal orders. You can save up enough BolPoints to pay for your entire ticket or pay part of the cost in BolPoints and part in cash.

You can check how many BolPoints you have earned by signing into the Pegasus BolBol membership page on  flypgs.com or the Pegasus mobile app. Alternatively, you can find out by phoning our Call centre and entering your membership number and passcode.

BolPoints earned through the Pegasus BolBol membership scheme cannot be converted into cash.

BolPoints earned from tickets and extra services should appear in your account no later than 72 hours after your flight. To ensure the BolPoints are automatically added to your account, you need to log in before buying a ticket, or enter the mobile number you have registered to the scheme into the Pegasus BolBol member’s number field when filling in the passenger details section during your ticket purchase.

If you do not see your BolPoints in your account even after you have entered your BolBol membership number and 72 hours have passed since taking your flight, you can use our call centre or you can make a request via the "Contact Us" section on flypgs.com

At any time, you can request BolPoints for flights taken in the previous 6 months. You can do this via flypgs.com , the Pegasus mobile application, or by contacting our call centre. As well as adding your previous flights to Pegasus BolBol, you can also add future flights you have purchased without entering your membership number. These BolPoints will be added to your account automatically once you have taken your flight. There is no date limit for processing your future flights. To add your past and future flights, you need to sign in via the Pegasus BolBol page on  flypgs.com or Pegasus mobile application, and then select the Add Flight option in the "Point Status" section. Enter the PNR or e-ticket number for your flight here.

It is not possible to merge accounts registered to different members, but you can use your BolPoints to buy a ticket for someone else.

Passengers aged 2-17 can open a membership account as long as it is linked to a parent's account. BolPoints earned by these linked members are added to the account they are linked to. To set up a membership linked to your account, you need to sign in on the Pegasus BolBol page at flypgs.com, then go to Membership Settings and find the section "Children and Young Persons Accounts". On this page you can set up a linked membership for children aged 2-17 and start to earn BolPoints from their flights. When your child turns 18, they will be removed from your account. They can continue to earn BolPoints by opening an account in their own name when they reach 18.

You can use your points to buy a ticket or extra services for your child or any other person. General flight restrictions apply to children aged between 2 and 12 who are travelling alone. We recommend that you read the flight rules on this subject

You can set up your membership to start earning and using your BolPoints on the Pegasus BolBol page at flypgs.com  and the mobile website, or by filling in the form on our mobile app. You can sign into the membership page with the passcode sent to you when you create your membership and your mobile phone number. Here, you can see specially selected promotions, as well as your flight details and FlightPoints.

Membership accounts found to be registered to the same member can be merged. If certain details are the same on different membership accounts, they'll be identified by the system and automatically merged. You can also make a request to merge accounts belonging to the same person by contacting our call centre or writing to us via the "Contact Us" page of flypgs.com. If there are any BolPoints in either of the accounts they'll be merged and appear in the new account.

BolPoints will expired at the end of the second calendar year following the date on which they were earned. The validity period of earned BolPoints may vary depending on the earning conditions set by Pegasus. Pegasus reserves the right to differentiate the validity periods of BolPoints, provided that this is indicated before they are earned.

Your oldest BolPoints are used first by the system. BolPoints that are no longer valid are automatically removed from your account on the last day of the year. Pegasus is not obliged to inform members about BolPoints that are about to expire.

If your ticket is refunded after the expiry date of the BolPoints that you used to buy it, the points will be deleted from your account automatically as "expired points"; they won't reappear in your account and you won't be able to use them again.

If a ticket is refunded while the tickets are still valid, the BolPoints will be refunded to the member’s BolBol account after deducting any penalty for the ticket refund.

You can check BolPoints that are about to expire by signing into the Pegasus Plus pages at  flypgs.com , using your mobile number and passcode.

You need to take a flight in order to start accumulating BolPoints in your account. After your first flight, in addition to the points you have earned from the ticket, a gift of 1000 BolPoints will be credited to your account by Pegasus BolBol. You can start using the points in your account starting from your second flight. To purchase a ticket using BolPoints you must have a minimum of 2000 BolPoints in your account.

You do not have to fly in order earn BolPoints through program partners. If you have earned BolPoints from programme partners, you can start spending them starting from your second flight.

After you have updated the app, you just need to log in to your Pegasus BolBol account again in order to see your BolPoints points and use them as you wish.

ING Pegasus BolBol Classic Credit Cardholders will enjoy all the benefits of the Pegasus BolBol loyalty programme in addition to those offered by ING Bonus’s instalment and Bonus points scheme. You can earn 20 BolPoints for every 100 TL spent and 40 BolPoints for every 100 TL spent using an ING Pegasus BolBol Classic Card, for purchasing flight tickets or other travel services with Pegasus.

The contactless feature enables you to make payments quickly and easily.

*No BolPoints can be earned for payments of invoices and taxes, insurance services, public transactions and services, road and bridge tolls and fines. The maximum amount of BolPoints that can be earned in a single billing period is 0.5% in TL of the card’s limit. No additional BolPoints can be earned for spending more than the card’s limit in a single billing period.

ING Pegasus BolBol Premium Credit Cardholders will enjoy all the benefits of the Pegasus BolBol loyalty programme in addition to those offered by ING Bonus’s instalment and Bonus points scheme. You can earn 50 BolPoints for every 100 TL spent and 100 BolPoints for every 100 TL spent using an ING Pegasus BolBol Premium Card, for purchasing flight tickets or other travel services with Pegasus.

The contactless feature enables you to make payments quickly and easily. You also have free Travel Insurance once a year.

With the Pegasus BolBol Premium Credit Card, you have access to the services listed below at Sabiha Gökçen Airport:

●       Free Flash Pass Service 10 times a year

●       50% discount on the Lounge 10 times a year

●       50% discount on Valet Parking 10 times a year

*No BolPoints can be earned for payments of invoices and taxes, insurance services, public transactions and services, road and bridge tolls and fines. The maximum amount of BolPoints that can be earned in a single billing period is 1% in TL of the card’s limit. No additional BolPoints can be earned for spending more than the card’s limit in a single billing period.

You can click here to apply for an ING Pegasus BolBol Premium Card.

The annual service charge for the ING Pegasus BolBol Premium Card is 197 TL. For any questions, contact ING BANK.

The promotion applies to rentals from Budget or Avis Türkiye. When renting your car from the car rental pages under flpygs.com, you need to enter your Pegasus BolBol membership number at this stage. Remember, your Pegasus BolBol membership number is the mobile phone number you entered during program registration. If you don't enter your Pegasus BolBol number before completing your reservation, you won't earn BolPoints.

Also, if you rent your car from a Budget or Avis Türkiye office, you can earn BolPoints by informing the agent of your membership number. If you're not a Pegasus BolBol member, you won't earn BolPoints.

Regardless of the class and duration of the rental, you'll earn 500 BolPoints per rental.

BolPoints earned from vehicle rental are credited to members' accounts on a weekly basis.

You'll earn 500 BolPoints per rental from Avis and Budget Türkiye offices.  Click for details.

When making your hotel reservation, select Pegasus BolBol as your loyalty program and enter your Pegasus BolBol membership number when completing the reservation. Remember, your Pegasus BolBol membership number is the mobile phone number you entered during program registration. If you're not a Pegasus BolBol member, you won't earn BolPoints. If there is more than one guest on the reservation, only Pegasus BolBol members whose membership number is entered will earn BolPoints.

You'll earn 1000-15000 BolPoints for every night of accommodation. You'll see the amount of BolPoints you'll earn during the reservation.

The BolPoints you earn will be credited to your BolBol 
account 2 weeks after your stay. 

You'll earn 1000-15000 BolPoints for every night of accommodation. Click for details.

To cancel your Pegasus BolBol membership, log in as a member and click on "Cancel Membership", which you will find in the "Edit Profile" section. Alternatively, you can send your cancellation request either via the "Contact Us" page or by contacting our call centre

You can click here to apply for an ING Pegasus BolBol Classic Card.

The annual service charge for the ING Pegasus BolBol Classic Card is 73 TL. For any questions, contact ING BANK.

You'll earn 2 BolPoints for every 1 Euro spent for accommodation bookings Click for details.

You’ll earn 500 BolPoints for every stay booked through Airbnb.. Click for details.

To purchase tickets using BolPoints, you must have a minimum of 2,000 BolPoints in your account. If you have at least 2,000 BolPoints, you can use them and pay the remaining cost of a ticket with cash.
The ticket price for domestic flights is 10,000 BolPoints plus taxes and additional fees for the winter season, and 15,000 BolPoints plus tax and additional fees for the summer season. For international flights, the cost is 25,000 BolPoints plus tax and additional fees for the winter season, and 30,000 BolPoints plus tax and additional fees for the summer season. If you have enough BolPoints to cover the entire ticket amount, you can choose to pay with BolPoints before proceeding to payment.

In the event of ticket cancellation for flights paid using BolPoints, a fee of 350 TL for domestic flights and flights to and from Cyprus, and 55 USD for international flights will be charged. This fee will be deducted from the refundable amount, if any, while the BolPoints portion will be refunded in full. If the refundable amount is insufficient to cover the cancellation fee, the difference will be collected, and the BolPoints will still be refunded in full. If the refund is for a ticket purchased with BolPoints, the refund will incur a charge of 350 TL for domestic flights and 55 USD for international flights, as stated above. If the net amount refunded to the member during the refund process is lower than the tax amount on the ticket, no charges will be made for the cancellation, but only a refund for the taxes will be issued.