Special Requirements / Circumstances

Children who have not reached the age of 3 (0-24 months) are considered infant passengers. Infants and mothers are not allowed to fly within 48 hours of birth, even with a doctor's report. It is recommended that mothers and infants travelling over 48 hours, but less than 7 days after the birth, obtain a doctor's report stating that there is no reason for them not to travel by air. In accordance with flight safety rules, an adult may only be responsible for one infant.

Infant passenger aged 8 days - 2 years:

· Can travel with a parent/guardian aged 18 or over.

· Infant fares will apply.

· Cannot be accompanied by cabin crew.

· Child passengers aged 3 - 6:

· Cannot travel on their own.

· Can travel with a parent/guardian aged 18 or over.

· Cannot be accompanied by cabin crew.

-Child fares/discounts are applicable (except on promotional fares).

· Child passengers aged 7 - 13:

· May travel unaccompanied on condition the Unaccompanied Child procedure is applied. More information is provided in the "Unaccompanied Child Procedure" paragraph below.

-Child fares/discounts are applicable (except on promotional fares).

-They cannot travel on connecting flights.

For more detailed information, we recommend passengers visit the General Rules page and check under the heading 'Child and Infant Passengers'.

Tickets for child passengers aged between 2 and 12 who are travelling alone can only be purchased by contacting our call centre on 0090 850 250 67 77.

I have no wheelchair of my own and I intend to request one at the airport.

I want to use my own manual wheelchair

I want to use my own electric wheelchair

For tickets which are to be purchased from our call centre, airport sales office, or agents, please request a wheelchair appropriate for your needs from the sales staff while making your reservation.
Passengers who need a wheelchair at the airport for health reasons should make their requests at least 48 hours before the flight departure time by calling our free of charge line at 0850 250 67 02 for calls from Turkey and our free of charge line at +90 850 250 67 77 for calls from other countries. This enables Pegasus Airlines to provide a timely service to passengers.
#Wheelchair requests are considered in view of aircraft capacity limits and therefore, requests made less than 48 hours before the flight or at the airport without a reservation may be subject to delays or other difficulties.
You must be at the airport at least 2 hours before your flight in order to complete ticket and baggage procedures.
Find out whether there is a SPECIAL SERVICE DESK at the airport, and please complete procedures there if there is one.
Please make your needs clear when requesting wheelchair services.
Specify your particular needs in relation to walking long distances, climbing aircraft stairs, or getting to your seat in the aircraft without assistance. Providing the correct information at reservation or check-in will prevent any delays or difficulties during your transfer to the aircraft.
Passengers must prepare their wheelchair batteries as necessary before the flight.
Liquid Batteries can not be taken on our flights.
The wheelchair must be securely packed with dry cell battery terminals protected from short circuiting or deactivated in some way to prevent short circuiting.
Necessary precautions must be taken for battery-powered items (e.g. collapsible) which are designed to be adjusted by the user:

After any batteries have been removed, wheelchairs can be transported as hold baggage without any restrictions.
Battery terminals must be isolated to protect against short circuiting. (E.g.by taping up battery terminals)
Wrapping the detached battery in a protective covering should prevent any damage. Batteries must be carried in the passenger cabin.
Removal of batteries must be carried out by following the manufacturer’s instructions or by the equipment owner.
A maximum of 1 spare battery, which must not exceed 300 watts, or 2 spare batteries, which must be no more than 160 watts each, can be carried.

Please check the Carrying Lithium Batteries in Passenger Baggage on Pegasus Airlines Flights Table
Please check the Passengers and Crew Carrying Dangerous Substances on Pegasus Airlines Flights Table (IATA Table 2.3.A)

Wheelchairs brought by passengers are carried in the hold free of charge and are not counted as part of their baggage allowance.

The only pets that can be transported on our flights are birds, cats, and dogs. There is a charge for this service. Passengers must bring their pets into the cabin inside a box or cage (supplied by the passenger), which must not exceed the dimensions of 32cmx32cmx50cm cm or total weight of 8 kg. Pets weighing over 8 kg in their cages must be placed in the cargo hold. You must make a reservation for the pet you wish to travel with by calling the Pegasus Call Centre on 0090 850 250 67 77.

The United Kingdom, UAE, and Qatar do not accept live animals from abroad, so pets cannot be taken to these countries.

For more detailed information, we recommend passengers visit the General Rules page and check under the heading 'Travelling with Pets'.

FOR PASSENGERS ARRIVING ON DOMESTIC FLIGHTS

If you have an onward international flight, go to the departure lounge upstairs as soon as possible, pass through international passport control, and proceed to your departure gate. There is no need to change terminal.
If you have an onward domestic flight, report to the domestic transfer desks before arriving at the baggage delivery hall. Go on to the departures lounge upstairs, and proceed to your departure gate.

FOR PASSENGERS ARRIVING ON INTERNATIONAL FLIGHTS

If you have an onward international flight, report to the domestic transfer desks before passing through passport control. Go on to the departures lounge upstairs, and proceed to your departure gate.
If you have an onward domestic flight, after passing through passport control, go to the departure lounge upstairs as soon as possible, and proceed to your departure gate. There is no need to change terminal.
If you did Duty Free shopping while on board an international flight, ensure that your goods are in a sealed bag with a receipt to avoid issues at security control.

Frequently Asked Questions